Refund policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only products purchased online from Zamaya Baby online store will be accepted. Products purchased at any other retailer must be handled by that retailer.
If you wish to return or exchange an item purchased online, please send an email or WhatsApp with your name and order number.
To complete your return, we require a receipt or proof of purchase, Collection address and telephone number within South Africa only.
No refund will be granted and a collection fee will be charged if:
• Item has passed 14 days since purchase.
• Any item not in its original condition is damaged or missing parts for reasons not due to our mishandling.
If you wish to return or exchange an item purchased online, please send an email or WhatsApp with your name and order number.
To complete your return, we require a receipt or proof of purchase, Collection address and telephone number within South Africa only.
No refund will be granted and a collection fee will be charged if:
• Item has passed 14 days since purchase.
• Any item not in its original condition is damaged or missing parts for reasons not due to our mishandling.
Refunds:
We can only refund after the product is received and inspected and we are happy with its condition. A message will be sent to you via your preferred communication method.
If you are approved, refunds will be credited to your account, your original method of payment. Please notify us if funds do not appear within 7 working days.
Please note, that refunds are processed through our payment gateway partner, Yoco/PayFast Payments, and due to a significant increase in national online shopping, refunds may take up to a week to process.
Sale items:
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon delivery. If you have changed your mind about the colour, size, etc. you will be liable for collection and delivery fees. Contact us for any voluntary “change of mind”, stock can not be guaranteed. Kindly ensure to speak to a consultant to confirm stock availability.
